Meet Marie
Service Delivery Director - NHS, Shared Services
“If you want to be part of an organisation that is growing, ambitious, and genuinely committed to improving mental health and neurodevelopmental services, this is a great place to be.”
I oversee capacity planning, pathway performance, and operational delivery to ensure patients receive timely, high‑quality care. I also work with cross‑functional teams to align clinical operations with strategic goals, contractual requirements, and service development.
High standards mean delivering care that is clinically robust, operationally reliable, and consistently patient‑centred. In practice, that looks like:
clear governance and quality assurance
transparent operational performance monitoring
ensuring teams have the right tools, training, and support.
I joined Clinical Partners 11.5 years ago, just after completing my Master’s in Neuropsychology, hoping to gain experience as an Assistant Psychologist. At that time, Clinical Partners was a much smaller organisation, and it has been wonderful to be part of the company’s journey and play a role in its growth. From the beginning, it felt like a place where I could genuinely contribute to something meaningful.
I was most surprised by how collaborative and mission‑driven the organisation was. Despite being much smaller at the time, Clinical Partners had a clear commitment to meaningful clinical work and a culture that encouraged contribution and growth.
A good day is when I can see that the work we’re doing is directly improving patient flow, reducing waits, or supporting clinicians to deliver their best work. When teams feel supported, problems are solved collaboratively, and we make progress on something that will have a tangible impact - that’s meaningful. It’s the combination of operational wins and knowing they translate into better care.
The biggest challenges often come from balancing competing priorities - demand pressures, operational constraints, and evolving ICB requirements. I overcome this by staying grounded in data, communicating clearly and keeping the focus on what will have the greatest impact for patients and teams. When things feel complex, I break them down, prioritise and bring the right people together to move forward.
I’m supported through my relationships with my colleagues, open communication with senior leadership and a culture that encourages problem‑solving rather than blame.
I’d say that if you want to be part of an organisation that is growing, ambitious and genuinely committed to improving mental health and neurodevelopmental services, this is a great place to be. It’s fast‑paced and challenging but also rewarding. You’ll have the opportunity to make a real impact and to work with people who care deeply about what they do.
