Meet Arthur

Ensuring the quality, accuracy, and timely delivery of patient reports. Communicating between patients, parents, clinicians and GPs.

Patients feel that the standard of clinical reporting accurately reflects their diagnosis and treatment journey. Patients feel that they are supported and informed every step of the way, and that someone is available to contact with clinical reports queries. Patients feel that the service they receive is consistent and coherent across the business.

I was looking for a flexible, remote position where I could use my many years of experience as a proofreader and editor. Clinical Partners offered attractive benefits and pay in exchange for a chance to do meaningful work that aligns with my professional interests and personal values, as well as opportunities for career progression.

I joined shortly after Oxford ADHD Centre was acquired by Clinical Partners. I was surprised by the ambition and drive in terms of their expansion and their initiative in integrating the clinic as part of the wider business. It made me feel that we were being listened to - that this was a company where good ideas could come from any level of the business, and that autonomy and different working styles were embraced and encouraged. 

A good day for me is one where I am able to manage my workflow efficiently, and I finish more tasks than I start! My role is busy, dynamic and time sensitive, so any day where I keep all the plates spinning is a win. I love problem solving and mediation. Being able to resolve an issue to a patient’s satisfaction, or even simply offer them a reassuring update, makes me feel that my work is valued.

Some days can be busy and overwhelming. As someone with lived experience of neurodivergence and the diagnostic process, it can be hard for me to prioritise when everyone’s needs feel equally important. I hear a lot of frustration from patients who are in an emotionally vulnerable position and feel let down by doctors, schools, and local authorities. Remaining objective and professional whilst also being a sympathetic human being can be a tricky balancing act.

I remind myself that I am only one person, and that I cannot fix everything. However, I can do my job to the best of my ability and with the best of intentions, to support my colleagues and the patients we care for.

As a neurodivergent person myself, it’s vital to me that I can complete my work at my own pace and on my own terms, without feeling that I am being closely monitored or evaluated at all times. I know that support is always available, and that my colleagues are responsive and generous with their help, but that my needs and time are respected. Working from home allows me to regulate my sensory input, and I am also allowed to use the tools I need at the office without judgement or shame. My colleagues are a close-knit team who support one another personally as well as professionally. Although our work differs, we all share the same values and vision for what the business should be, and every one of us puts our all into making OAC the best it can be.

As I am approaching two years with the company, I think Clinical Partners is on the brink of something truly exciting, and that the next few months will bring lots of exciting opportunities and personal growth. I never feel stagnant in my role; I have been given chances to branch out and learn new skills, as well as the ones I already have being valued and listened to. It’s a responsive company that values the wellbeing of patients and employees alike and is actively seeking to improve.