Meet Laura

I spend most of my time managing and maintaining our Learner Management System (FROG), reporting on training compliance for CQC, and analysing data to produce accurate and reliable reports. I also deliver inductions, help support the wider team with their individual projects, and respond to queries through our learning inbox - making sure people have what they need and things run smoothly.

High standards in my role mean having clear oversight of the team’s projects and being available to support where needed. I make sure training statistics are accurately reported and that compliance trends are reviewed monthly to meet CQC requirements. This includes keeping FROG up-to-date and proactively identifying and resolving any issues in good time to minimise any impact on reporting. I also take real pride in staying organised and responsive - maintaining a well‑managed inbox is always a nice bonus.

I originally joined Clinical Partners as a Patient Service Administrator within the hub stream. What first drew me to the role was the opportunity to help patients access the services they need and to feel that I was genuinely making a difference to families navigating the neurodevelopmental pathway. The flexibility of remote working was also a really welcome bonus.

I was really surprised by the extent of Clinical Partners’ work with the NHS, as well as the wide range of services offered across the organisation and how far their reach extends across the UK. I was also struck by how involved Barny and Adrian, as the founding partners, are in the day‑to‑day running of the business and in company‑wide communications and engagement - it really helps create a connected and open culture.

A good day for me starts with a clear plan. I love a to‑do list, and there’s real satisfaction in ticking things off as the day goes on. Keeping my inbox clear is always a win, as it frees up headspace for the wider aspects of my role. It means I can be more proactive in supporting team members with larger projects and make good use of my time by completing tasks ahead of deadlines. What really makes the day feel meaningful though, is helping others access what they need to do their jobs effectively, ultimately supporting our patients in the best possible way.

Time constraints and technical issues can sometimes make a day more challenging. I try to manage this by planning my week in advance and allocating my time as realistically as possible, while staying flexible when unexpected tasks come up. I always make sure deadlines are clear and, if needed, replan and reprioritise to focus on what’s most urgent. Although technical issues can’t always be avoided, they’re usually resolved quickly thanks to the brilliant support from the IT team, which really helps minimise disruption and keep things moving.

I feel really well supported by the Learning and Development team and colleagues across Clinical Partners. I have regular one‑to‑one meetings with my line manager, along with weekly check‑ins with the wider team - both individually and together. These conversations give us space to talk through projects, share ideas, and support one another with our workloads, which creates a genuinely collaborative and supportive working environment.

If you enjoy helping people and are passionate about supporting individuals and families to get the help they need, Clinical Partners is a really rewarding place to work. No matter what your role is, everyone is working towards the same shared goal: making a genuine, positive difference to our patients’ lives by providing effective, personalised, safe, and technology‑enabled care.