Meet Aiden
1st Line IT Support Engineer, Shared Services
“We all support each other with difficult issues, no one is afraid to speak up when they need support with something.”
Primarily supporting our Salesforce product, alongside managing our Electronic Prescribing software (EMIS).
Ensuring support tickets are answered in accordance with our SLAs and maintaining excellent levels of customer service for our service desk users.
A recommendation from a former colleague that moved to Clinical Partners, they said that it was a great place to work where your work really matters.
How supportive everyone was despite all working remotely, this being my first WFH role I wasn’t sure what to expect, but any expectations I did have were quickly exceeded.
Fixing issues promptly and ideally without too much difficulty, knowing that streamlined and efficient IT systems mean we can support more patients with greater ease.
When things break unexpectedly and solutions are not easy to come by, working collaboratively with colleagues in other areas of the IT umbrella is required, collaboration is very necessary to deal with complex issues.
I have a great relationship with my line managers who are very supportive, likewise with my colleagues, we all support each other with difficult issues, no one is afraid to speak up when they need support with something.
It's an incredibly fast paced and demanding environment to work In, but equally just as rewarding knowing that you are helping patients through a process that has lifelong implications and that’s no small feat.
