Private Outpatients Administrator

Clinical Partners is one of the leading providers of mental health services who work both privately and with the NHS to help people and families experiencing mental health and emotional difficulties to get better. We have clinicians working across the UK who meet with patients online, over the phone, or in-person, and are always expertly matched to meet individual needs. To support our patient focused approach, we have a growing team of support staff that ensure day to day operations of the business run smoothly. 

We have an opportunity for a highly organised and proactive administrator to join our busy Private Outpatients team. The job’s main purpose is to provide administrative support to the continuous operational delivery of our Private Triage team. You will be dealing with colleagues and patients in a professional manner, taking telephone calls, booking patient and clinic appointments and signposting parents, carers and professionals. 

Roles and Responsibilities:
• To provide excellent customer care when dealing with calls and enquiries
• To book both virtual and face to face appointments and follow up appointments for patients receiving ongoing treatment
• Complete requests for prescriptions and keep track of these 
• To appropriately deal with questions and queries from professionals, patients, carers and family members adhering to confidentiality policies at all times 
• Maintain accurate, up to date records of all patient information including attendances, appointments, assessments, and ongoing care
• Record and report clinical governance issues including, but not limited to, incidents, complaints, data breaches and safeguarding concerns and seek advice where necessary
• Monitor our shared mailboxes, responding to queries or delegating accordingly
• Always adhere to deadlines and timescales
• Provide cover for other members of the team and undertake additional responsibilities where necessary to ensure that a consistent service is offered

• A minimum of a year’s relevant administrative experience
• Excellent knowledge of MS Office
• Excellent interpersonal, organizational and communication skills
• Ability to prioritise
• To be highly motivated and able to work with minimum direction
• Clear understanding of the need to maintain confidentiality in all areas of work
• Knowledge of mental health terminology 
• Experience of working for a health or social care organization
• Knowledge of Salesforce 

Benefits and Perks:
• More than just a laptop – we offer all the IT equipment you will need to set up your home working environment
• Pension scheme
• 25 days paid holiday (increasing with service to 28 days)
• A day off for your birthday
• Wellbeing portal and Employee Assistance Programme (EAP)
• Eyecare Scheme/Company contribution towards eye tests and glasses

Next Steps:
To be considered for this exciting opportunity, please simply submit your CV.
If you’d like to discuss this role in more detail with the hiring manager or wish to have a copy of the full job description and person specification, please email and this will be arranged.
We’re proactively recruiting to this role which may result in the advert being closed early. All CVs received at that point will be considered.
Clinical Partners is committed to safeguarding and promoting the welfare of children, young people and adults, and expect all workers to share this commitment and these values. We ensure that all our recruitment and selection practices reflect this commitment and are in line with our Safeguarding Policy. Successful candidates will be offered employment subject to Disclosure and Barring Service checks along with other relevant pre-employment checks.

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