Clinical Partners is one of the leading providers of mental health services who work both privately and with the NHS to help people and families experiencing mental health and emotional difficulties to get better. We have clinicians working across the UK who meet with patients online, over the phone, or in-person, and are always expertly matched to meet individual needs. To support our patient focused approach, we have a growing team of support staff that ensure day to day operations of the business run smoothly.
We have an opportunity for a highly organised and proactive administrator to join our busy Private Outpatients team on a 12 Month Fixed Term Contract with potential for a permanent role.
The job’s main purpose is to provide administrative support to the continuous operational delivery of our Private Triage team. You will be dealing with colleagues and patients in a professional manner, taking telephone calls, booking patient and clinic appointments and signposting parents, carers and professionals.
This is a hybrid role with the expectation to regularly attend our office in Wimpole Street, London.
Roles and Responsibilities:
To provide excellent customer care when dealing with calls and enquiriesTo book both virtual and face to face appointments and follow up appointments for patients receiving ongoing treatmentComplete requests for prescriptions and keep track of these To appropriately deal with questions and queries from professionals, patients, carers and family members adhering to confidentiality policies at all times Maintain accurate, up to date records of all patient information including attendances, appointments, assessments, and ongoing careRecord and report clinical governance issues including, but not limited to, incidents, complaints, data breaches and safeguarding concerns and seek advice where necessaryMonitor our shared mailboxes, responding to queries or delegating accordinglyAlways adhere to deadlines and timescalesProvide cover for other members of the team and undertake additional responsibilities where necessary to ensure that a consistent service is offered
Requirements:
• A minimum of a year’s relevant administrative experience
• Excellent knowledge of MS Office
• Excellent interpersonal, organizational and communication skills
• Ability to prioritise
• To be highly motivated and able to work with minimum direction
• Clear understanding of the need to maintain confidentiality in all areas of work
• Knowledge of mental health terminology
• Experience of working for a health or social care organization
• Knowledge of Salesforce
Benefits and Perks:
• Pension scheme
• 25 days paid holiday (increasing with service to 28 days)
• A day off for your birthday
• Wellbeing portal and Employee Assistance Programme (EAP)
• Eyecare Scheme/Company contribution towards eye tests and glasses
