Patient Services Administrator

We have an opportunity for a patient focused administrator to join our thriving NHS contracts team, supporting our day-to-day operations and be a part of one of the UK’s leading mental health providers. You will be pivotal in providing administrative support to the continuous operational delivery of our NHS contracts. Your role will involve dealing with colleagues and patients in a professional manner, taking telephone calls, booking patient and clinic appointments and signposting parents, carers and professionals. This is a fantastic opportunity to make a real impact in a role that combines administrative efficiency with a patient- centred service. 

We are committed to building a talent pool of exceptional individuals who align with our company values, in order to reach out to them throughout 2024 when new vacancies become available. Although this means we don’t have any positions available immediately, there will be plenty in the near future as the company continues to thrive and advance through a period of rapid growth. Join us and be a part of our mission to deliver excellence!

This role is offered as a full-time, Monday to Friday, 9am-5pm position. We offer hybrid working so the successful candidate needs to have a suitable place to work quietly at home and be able to commute to our office in Semley (near Shaftesbury) a maximum of once a week. We find that this is most suited to people that live within a couple of hours drive away. 

Role and Responsibilities:
• To book both virtual and face to face appointments and follow up appointments for patients receiving ongoing treatment.
• To act as the first point of contact for Clinical Partners NHS services
• To provide excellent customer care when dealing with calls and enquiries
• To appropriately deal with questions and queries from professionals, patients, carers and family members adhering to confidentiality policies at all times.
• Maintain accurate, up to date records of all patient information including attendances, appointments, assessments, and ongoing care.
• To be responsible for escalating any concerns, including safeguarding issues, to your line manager.
• Adhere to deadlines to ensure the service is delivered on time.

• Relevant administrative experience (minimum one year) 
• Excellent knowledge of MS Office
• Excellent communication skills
• Ability to prioritise.
• Clear understanding of the need to maintain confidentiality in all areas of work.
• Knowledge of mental health terminology is desirable.
• Experience of working for a health or social care organisation would be desirable. 
• Ability to commute to our office in Semley near Shaftesbury – the ideal candidate will live no more than 2 hours away. 

• We’re offering hybrid working in this role. You’ll be fully equipped to enable remote working.
• 25 days paid holiday (increasing with service to 28 days) plus bank holidays.
• A day off for your birthday.
• Company events, including Christmas parties and Team building days.
• Free coffee onsite at our head office in Semley.
• Opportunities to take part in charitable events.
• Flexible working opportunities to fit around your personal and family life. 
• Access to a Wellbeing portal and Employee Assistance Programme (EAP).
• Eyecare Scheme/Company contribution towards eye tests and glasses.

To be considered for this exciting opportunity, please simply submit your CV.
If you’d like to discuss this role in more detail with the hiring manager or wish to have a copy of the full job description and person specification, please email and this will be arranged.
Clinical Partners is committed to safeguarding and promoting the welfare of children, young people and adults, and expect all workers to share this commitment and these values. We ensure that all our recruitment and selection practices reflect this commitment and are in line with our Safeguarding Policy. Successful candidates will be offered employment subject to Disclosure and Barring Service checks along with other relevant pre-employment checks.

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