Patient Services Administrator

We have an opportunity for a patient focused administrator to join our thriving NHS contracts team. The job’s main purpose is to provide administrative support to the continuous operational delivery of NHS contracts, dealing with colleagues and patients in a professional manner, taking telephone calls, booking patient and clinic appointments and signposting parents, carers and professionals. 

This job is a full-time (40 hours), Monday to Friday, 9am-5pm position. The role is also a hybrid working position so the successful candidate must have the ability to commute to our office in Semley, near Shaftesbury. If you don’t have transport to get there or you live further than a 1.5hr commute away, your application will not be considered.

Clinical Partners is one of the leading providers of mental health services who work both privately and with the NHS to help people and families experiencing mental health and emotional difficulties to get better. We have clinicians working across the UK who meet with patients online, over the phone, or in-person, and are always expertly matched to meet individual needs. To support our patient focused approach, we have a growing team of support staff that ensure day to day operations of the business run smoothly.

Role and Responsibilities:
• To book both virtual and face to face appointments and follow up appointments for patients receiving ongoing treatment.
• To act as the first point of contact for Clinical Partners NHS services
• To provide excellent customer care when dealing with calls and enquiries
• To appropriately deal with questions and queries from professionals, patients, carers and family members adhering to confidentiality policies at all times.
• Maintain accurate, up to date records of all patient information including attendances, appointments, assessments, and ongoing care.
• To be responsible for escalating any concerns, including safeguarding issues, to your line manager.
• Adhere to deadlines to ensure the service is delivered on time.

• A minimum of a year’s relevant administrative experience
• Excellent knowledge of MS Office
• Good communication skills
• Ability to prioritise
• Clear understanding of the need to maintain confidentiality in all areas of work
• Knowledge of mental health terminology is desirable.
• Experience of working for a health or social care organisation would be desirable. 
• Ability to commute to our office in Semley near Shaftesbury – the ideal candidate will live no more than 1.5 hours away. 

• More than just a laptop – we offer all the IT equipment you will need to set up your home working environment
• 25 days paid holiday (increasing with service to 28 days) not including bank holidays
• Day off for your birthday
• Wellbeing portal and Employee Assistance Programme (EAP)
• Eyecare Scheme/Company contribution towards eye tests and glasses

We’re looking to fill multiple positions in this role. The successful candidates will have the opportunity to start their employment with us as early as October or later on in January 2024, with potential future opportunities beyond that timeframe. We are committed to building a talent pool of exceptional individuals who align with our company values, in order to reach out to them when new vacancies arise in this role. Join us and be a part of our mission to deliver excellence!

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