Join our dynamic team as an Operations Team Supervisor, where you will play a key role in the day-to-day leadership of our NHS Administration Teams. In this position, you will be at the forefront of ensuring the effective and efficient delivery of administrative processes across multiple NHS Contracts. Your responsibilities include not only effective people management and leadership but also optimizing processes and fostering collaboration with Managers, HR, and Contract Performance Supervisors.
As an Operations Team Supervisor your primary accountabilities include optimizing resource allocation to meet service provision needs, collaborating with the Operations Team Manager on staffing levels, and actively participating in the recruitment and onboarding processes. As a key leader, you will establish a close working relationship with the Contracts Performance Supervisors, fostering clear communication and a joint commitment to delivering excellent service. Your focus on enhancing patient experience and fostering a culture of continuous improvement will be integral. You will set and monitor expectations for customer service, escalate issues affecting the patient journey, and respond to team queries and minor employee issues. Additionally, you will play a crucial role in developing and updating standard operating procedures, conducting training sessions, and ensuring team members are competent in electronic systems and procedures. If you are a proactive leader with a passion for optimizing operational efficiency and ensuring top-notch service delivery in healthcare administration, we encourage you to apply for this impactful role. Join us in making a meaningful contribution to the success of our healthcare services and the well-being of our community.
At Clinical Partners, we are dedicated to providing our patients with an exemplary service, and we believe that our employees are the greatest tools in achieving that. We’re seeking an enthusiastic professional to join our fast-growing company, with patient care at its core; we feel the best way to achieve this is to invest in our workforce through encouragement of training, access to other resources like webinars and educational events and expertise from our talented workforce.
Benefits/Perks
• We’re offering hybrid working in this role. You’ll be fully equipped to enable remote working.
• 25 days paid holiday (increasing with service to 28 days) plus bank holidays.
• A day off for your birthday.
• Company events, including Christmas parties and Team building days.
• Free coffee onsite at our head office in Semley.
• Opportunities to take part in charitable events.
• Flexible working opportunities to fit around your personal and family life.
• Access to a Wellbeing portal and Employee Assistance Programme (EAP).
• Eyecare Scheme/Company contribution towards eye tests and glasses.
At Clinical Partners, we pride ourselves in being one of the country’s leading mental health services, specializing in assessing and treating neurodivergent issues, whilst offering a wide range of other services. At the core of our company culture, we look to drive operational excellence, using cross-departmental collaboration to provide an elite patient experience, and ultimately better mental health.
Requirements
Essential
• GCSEs in Maths and English, or equivalent.
• Proven experience in people management and leading a team.
• Strong administrative and organisational experience.
• Experience of working with CRMs.
• Good knowledge across a range of administrative work procedures including non-routine elements.
• Able to learn and assimilate complex information quickly.
• Excellent attention to detail.
• Demonstrable ability to work to deadlines, prioritise and multi-task, with a flexible and adaptable approach.
• Highly organized with strong planning, organizing and motivational skills.
• Understanding of technology systems.
• Excellent IT skills including Word, Excel, PowerPoint and SharePoint.
Desirable
• ILM level 3
• CIPD qualification or working towards one.
• Experience of providing information in various formats.
• Significant relevant experience linked to a clinical environment.
• Understanding of NHS contract performance targets.
• Knowledge of mental health terminology.
To be considered for this exciting opportunity, please simply submit your CV.
If you’d like to discuss this role in more detail with the hiring manager or wish to have a copy of the full job description and person specification, please email Recruitment@Clinical-Partners.co.uk and this will be arranged.
We’re proactively recruiting to this role which may result in the advert being closed early. All CVs received at that point will be considered.
Clinical Partners is committed to safeguarding and promoting the welfare of children, young people and adults, and expect all workers to share this commitment and these values. We ensure that all our recruitment and selection practices reflect this commitment and are in line with our Safeguarding Policy. Successful candidates will be offered employment subject to Disclosure and Barring Service checks along with other relevant pre-employment checks.
