Delivery Performance Manager

We are seeking a talented individual to join our team as a Delivery Performance Manager. 

In this role, you will play a key part in managing contracts, driving performance improvements, and maintaining quality assurance standards. If you have a proven track record in contract management, team leadership, and stakeholder engagement, we want to hear from you.

We offer a dynamic work environment where your leadership skills will contribute to the success of our operations. 

Join us in shaping the future of healthcare delivery.

Key Responsibilities:

• Provide leadership and supervision to Delivery Performance Supervisors, resolving issues and escalating when necessary.
• Foster a positive work environment, promoting teamwork, professionalism, and continuous improvement.
• Collaborate with the Operations Team Manager and Clinical resource Manager to maintain effective communication and strong working relationships that will ensure the smooth running of day to day operations. 
• Develop and maintain a comprehensive understanding of service specification agreements with the NHS.
• Monitor contract performance metrics, ensuring adherence to service level agreements and key performance indicators.
• Draft delivery plans and mobilization plans.
• Develop and implement performance improvement initiatives for ADHD and ASD assessments.
• Conduct quality assurance audits, ensuring accuracy of computerized records and patient details.
• Cultivate positive relationships with NHS partners and serve as a point of contact for performance-related inquiries.

Qualifications and Experience:

• Minimum of two years’ management experience in contract management and performance optimization.
• Demonstrable success in leading and managing teams, achieving performance targets, and driving continuous improvement
• Substantial experience in stakeholder engagement, particularly with healthcare providers and external partners.
• Leadership and management qualification or equivalent experience.
• Experience working with NHS contracts and/or in a clinical environment

Skills and Competencies: 

• Familiarity with healthcare assessment services and industry standards.
• Understanding of quality assurance frameworks, clinical standards, and ethical guidelines in healthcare.
• Knowledge of mental health services, NHS policies, and regulatory requirements in the healthcare sector.
• Strong analytical skills, project management skills, and proficiency in data analysis and reporting.
• Excellent communication and interpersonal skills for effective collaboration.
• Ability to lead and motivate a team, with strong problem-solving skills.
• Proactive and strategic thinking, ability to manage multiple priorities and deadlines.
• Commitment to maintaining high standards of quality and compliance.
• Strong leadership qualities, adaptability, and resilience in the face of challenges.

At Clinical Partners, we are dedicated to providing our patients with an exemplary service, and we believe that our employees are the greatest tools in achieving that. We’re seeking an enthusiastic professional to join our fast-growing company, with patient care at its core; we feel the best way to achieve this is to invest in our workforce through encouragement of training, access to other resources like webinars and educational events and expertise from our talented workforce.  


• We’re offering hybrid working in this role. You’ll be fully equipped to enable remote working.
• 25 days paid holiday (increasing with service to 28 days) plus bank holidays.
• A day off for your birthday.
• Company events, including Christmas parties and Team building days.
• Free coffee onsite at our head office in Semley.
• Opportunities to take part in charitable events.
• Flexible working opportunities to fit around your personal and family life. 
• Access to a Wellbeing portal and Employee Assistance Programme (EAP).
• Eyecare Scheme/Company contribution towards eye tests and glasses.

To be considered for this exciting opportunity, please simply submit your CV.
If you’d like to discuss this role in more detail with the hiring manager or wish to have a copy of the full job description and person specification, please email and this will be arranged.

We’re proactively recruiting to this role which may result in the advert being closed early. All CVs received at that point will be considered.

Clinical Partners is committed to safeguarding and promoting the welfare of children, young people and adults, and expect all workers to share this commitment and these values. We ensure that all our recruitment and selection practices reflect this commitment and are in line with our Safeguarding Policy. Successful candidates will be offered employment subject to Disclosure and Barring Service checks along with other relevant pre-employment checks.

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