Are you looking for a new challenge in a fast-paced company with patient service at its core? We are currently seeking a highly skilled and motivated Contracts Performance Supervisor to join our dynamic NHS contracts team. In this crucial role, you will be responsible for the day-to-day supervision of NHS contracts, ensuring meticulous adherence to contract and service specifications.
As a Contracts Performance Supervisor, you will play a pivotal role in overseeing and optimizing the performance of our contracts, ensuring the highest standards of service delivery. You will be responsible for analyzing and monitoring team and contract performance data, identifying trends, strengths, and areas for improvement, and implementing performance improvement plans. You will play a critical role in updating teams’ delivery plans to align with business or Trust changes, addressing any shortfalls against agreed targets. Quality assurance will be a key focus, as you conduct regular audits and assessments, rectifying any identified gaps in quality standards or escalating issues as needed. Your proactive approach extends to identifying and implementing improvements in processes and workflows to enhance efficiency and effectiveness. As a leader, you will establish and maintain a close working relationship with Operations Team Supervisors, ensuring seamless communication and joint responsibility for delivering excellence in service. If you have a keen eye for detail, strong leadership skills, and a passion for driving continuous improvement in healthcare operations, we invite you to apply and be an integral part of our dedicated team.
At Clinical Partners, we are dedicated to providing our patients with an exemplary service, and we believe that our employees are the greatest tools in achieving that. We’re seeking an enthusiastic professional to join our fast-growing company, with patient care at its core; we feel the best way to achieve this is to invest in our workforce through encouragement of training, access to other resources like webinars and educational events and expertise from our talented workforce.
Benefits/Perks
• We’re offering hybrid working in this role. You’ll be fully equipped to enable remote working.
• 25 days paid holiday (increasing with service to 28 days) plus bank holidays.
• A day off for your birthday.
• Company events, including Christmas parties and Team building days.
• Free coffee onsite at our head office in Semley.
• Opportunities to take part in charitable events.
• Flexible working opportunities to fit around your personal and family life.
• Access to a Wellbeing portal and Employee Assistance Programme (EAP).
• Eyecare Scheme/Company contribution towards eye tests and glasses.
At Clinical Partners, we pride ourselves on being one of the country’s leading mental health services, specializing in assessing and treating neurodivergent issues, whilst offering a wide range of other services. At the core of our company culture, we look to drive operational excellence, using cross-departmental collaboration to provide an elite patient experience, and ultimately better mental health.
Requirements
Essential
• GCSEs in Maths and English or equivalent
• Proven experience in contract management, preferably within a relevant industry.
• Experience in leading or having oversight of a team or function.
• Strong administrative and organizational experience.
• Experience of working with CRM systems.
• Good knowledge of a range of administrative work procedures including non-routine elements.
• Understanding of mental health services and NHS policies and procedures to support the contracts.
• Awareness of regulatory requirements in the healthcare sector.
• Demonstrable ability to work to deadlines, prioritise and multi-task, with a flexible and adaptable approach.
• Highly organized with strong planning, organizing and motivational skills.
• Excellent IT skills including Word, Excel, PowerPoint and SharePoint.
Desirable
• ILM level 3
• Previous experience of working with NHS contracts.
• Experience of providing information in various formats.
• Significant relevant experience linked to a clinical environment.
• Understanding of NHS contract performance targets.
• Knowledge of mental health terminology.
To be considered for this exciting opportunity, please simply submit your CV.
If you’d like to discuss this role in more detail with the hiring manager or wish to have a copy of the full job description and person specification, please email Recruitment@Clinical-Partners.co.uk and this will be arranged.
We’re proactively recruiting to this role which may result in the advert being closed early. All CVs received at that point will be considered.
Clinical Partners is committed to safeguarding and promoting the welfare of children, young people and adults, and expect all workers to share this commitment and these values. We ensure that all our recruitment and selection practices reflect this commitment and are in line with our Safeguarding Policy. Successful candidates will be offered employment subject to Disclosure and Barring Service checks along with other relevant pre-employment checks.
