Clinical Partners is a leading mental healthcare provider, committed to making quality mental healthcare as accessible as possible through both NHS and private channels.
We have an exciting opportunity for a Continuous Improvement Manager to join the Clinical Partners team supporting our Business Transformation Project Lead.
The role will focus on documenting, analysing and identifying improvements for our operational performance. You will identify improvements that will lead to reduced costs, faster processing and fewer errors. Your work will also be essential in improving stakeholder and supplier relationships, better quality end products, as well as improving employee and customer satisfaction.
At the core of what we do is quality of care and professionalism, with processes that work and support those who we work with to improve their quality of life. This is a vital role for the organisation as we grow into an expanding market, and we are looking for someone who is prepared to grow with the business and deliver excellence.
This position will be primarily remote but will require occasional travel to our offices in central London and Semley, Wiltshire. It is a full-time, permanent role.
Role and Responsibilities:
Use data and engagement with operational resources, mapping processes and workflows across business areas and disciplines to identify inefficiencies and areas for improvement in the end-to-end operational processes. Benchmark existing inefficiencies so improvements can be measured with clear evidence Work with the business to prioritise improvements based on the impact they’ll have, as well as available time, budget and resources Understand and manage any unplanned knock on effects of changes that are being made Lead the co-ordination between Product Owners and the Business Transformation Project Lead to schedule changes in line with the wider business growth strategy Monitor and measure the impact of improvements and, with Product Owners, report on business efficiencies and what has been achievable due to fixing issues.
Experience:
A minimum of 5 years of experience in process improvement and/or business analysis, with recent experience working with Agile methods and building close relationships with Product OwnersExperience in the clinical/medical sector is advantageous
Experience of working with a wide variety of technical and operational stakeholdersProven experience of software development and process improvement projects.Strong analytical and logical thinking including root cause analysisLean Six Sigma or equivalent process improvement qualification Ability to work at pace in a changing environment Ability to think at scale and combine processes across various team and areas of the business Skilled in process mapping and workflow management Excellent documentation skills Teamwork and great communication, in various ‘languages’ to ensure all stakeholders understand proposed solutions Relationship building across technical and operational resources Advanced technical skills, preferable with knowledge of Salesforce
Benefits/Perks:
25 days holiday (increasing to a maximum of 28 depending on length of service)Guaranteed 8 Bank holidays a yearRemote workingEmployee Assistant ProgramUp to date Computer equipment provided to work from home
Next Steps
For informal enquiries to discuss this opportunity further, please contact us to set up a discussion with Clinical Partners.
