We have an opportunity for a patient focused contact centre advisor to join our thriving NHS contracts team, supporting our day-to-day operations and be a part of one of the UK’s leading mental health providers.
You will be pivotal in providing support to the continuous operational delivery of our NHS contracts. Your role will involve dealing with colleagues and patients in a professional manner, taking telephone calls, booking patient and clinic appointments and signposting parents, carers and professionals.
This is a fantastic opportunity to make a real impact in a role with a patient- centred service.
Role and Responsibilities:
To book both virtual and face to face appointments and follow up appointments for patients receiving ongoing treatment.To act as the first point of contact for Clinical Partners NHS servicesTo provide excellent customer care when dealing with calls and enquiriesTo appropriately deal with questions and queries from professionals, patients, carers and family members adhering to confidentiality policies at all times.Maintain accurate, up to date records of all patient information including attendances, appointments, assessments, and ongoing care.To be responsible for escalating any concerns, including safeguarding issues, to your line manager.Adhere to deadlines to ensure the service is delivered on time.
Requirements:
• Customer service experience
• Excellent knowledge of MS Office
• Excellent communication skills
• Ability to prioritise.
• Clear understanding of the need to maintain confidentiality in all areas of work.
• Knowledge of mental health terminology is desirable.
• Experience of working for a health or social care organisation would be desirable.
Benefits/Perks:
• We’re offering remote working in this role. You’ll be fully equipped to enable remote working.
• 25 days paid holiday (increasing with service to 28 days) plus bank holidays.
• A day off for your birthday.
• Company events, including Christmas parties and Team building days.
• Opportunities to take part in charitable events.
• Flexible working opportunities to fit around your personal and family life.
• Access to a Wellbeing portal and Employee Assistance Programme (EAP).
• Eyecare Scheme/Company contribution towards eye tests and glasses.
Clinical Partners is committed to safeguarding and promoting the welfare of children, young people and adults, and expect all workers to share this commitment and these values. We ensure that all our recruitment and selection practices reflect this commitment and are in line with our Safeguarding Policy. Successful candidates will be offered employment subject to Disclosure and Barring Service checks along with other relevant pre-employment checks.
