Business Analyst

Clinical Partners is a leading mental healthcare provider, committed to making quality mental healthcare as accessible as possible through both NHS and private channels.

The role of Business Analyst is to focus on understanding stakeholder needs and defining solutions that will meet those needs. The main focus of this role is project work but will include ongoing improvement of products and services, with Salesforce at the centre. This role must work together with the project and operational teams to document & map ‘as is’ and ‘to be’ end to end processes, highlight pain points, identify & quantify improvements, gather requirements and ensure the proposed outcomes are written in a language understandable to all stakeholders. Key to this role is the ability to develop excellent stakeholder relationships, to communicate in plain English, and to ensure business and technical requirements can be established from a variety of sources. The role has a key part to play in ensuring projects succeed in delivering growth-enabling outcomes that can be understood and operated by the business. Seeing problems as opportunities is key to adding value to the business and our patients and clinicians.

This position will be primarily remote, but will require occasional travel to our offices in central London and Semley, near Shaftesbury. It is a full-time, permanent role. 

Role and Responsibilities:

Alignment and prioritisation of requirements/epics & user stories against business objectives, mission, vision and values.​​Agreement and documentation of success and acceptance criteria​Application of analytical and logical techniques to recognise underlying causes of problems and proposing solutions that will resolve themMapping process flows, interaction diagrams and using extensive techniques to document ‘as is’ and ‘to be’ processes across people, process, and technologyInteract with customer to analyse their need and find solutions, documenting requirements and business outcomes, ensuring no gaps at any levelImprove systems by studying current practices and designing modificationValidate resource requirements and develop cost estimate modelsUnderstand and communicate the financial and operational impact of any changesConduct insightful, ad hoc analyses to investigate ongoing or one-time operational issues and develop optimisation strategiesCommunication with the customer and other stakeholders leading to a final decision for product developmentWorking closely with project team to define project scope and deliverablesTracking requirements through to testing, ensuring success criteria are met, and leading on User/BusinessAcceptance Testing to ensure outcomes are as expected by stakeholdersEffectively communicating insights and plans to cross-functional team members and management


Strong analytical and logical thinking including root cause analysis​Lean Six Sigma or equivalent process improvement qualification​Recognised Business Analyst qualification​Ability to work at pace in a changing environment​Use of Jira/Confluence and other Agile delivery tools​Skilled in documenting process flows, epics, user stories​Teamwork and great communication, in various ‘languages’ to ensure all stakeholders understand proposed solutions​Able to get to grips with concepts and ideas quickly​Relationship building across technical and operational resources​Advanced technical skills, preferable with knowledge of Salesforce​Excellent documentation skillsA positive and cheerful approach​A can-do attitude with ability to challenge at senior level with respectSelf motivated and can work exceptionally well as part of a team​A desire to learn and collaborate to deliver quality


25 days holiday (increasing to a maximum of 28 depending on length of service)​Guaranteed 8 Bank holidays a year​Remote working​Employee Assistant Program​Up to date Computer equipment provided to work from home

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