Application Support Lead

This is a unique chance to shape and lead a brand new role within our expanding department. We 
are looking for someone who has a technical support background and enjoys working in a fast-paced environment with a desire to learn and grow as a professional.  This role is diverse and offers fantastic opportunity for new experiences and follow-on progression. 

As the Application Support Engineer, you will be responsible for overseeing the day-to-day operations and management of the service desk ensuring the quality and availability of the applications used by Clinical Partners’ staff and clients. You will also liaise with the developers, vendors, and stakeholders to coordinate updates, enhancements, and fixes for the applications. 

At Clinical Partners, we are dedicated to providing our patients with an exemplary service, and we believe that our employees are the greatest tools in achieving that. We’re seeking an enthusiastic professional to join our fast-growing company, with patient care at its core; we feel the best way to achieve this is to invest in our workforce through encouragement of training, access to other resources like webinars and educational events and expertise from our talented workforce.  

• We’re offering remote working in this role with occasional visits to our office in London or Wiltshire. You’ll be fully equipped to enable remote working.
• 25 days paid holiday (increasing with service to 28 days) plus bank holidays.
• A day off for your birthday.
• Company events, including Christmas parties and Team building days.
• Free coffee onsite at our head office in Semley.
• Opportunities to take part in charitable events.
• Flexible working opportunities to fit around your personal and family life. 
• Access to a Wellbeing portal and Employee Assistance Programme (EAP).
• Eyecare Scheme/Company contribution towards eye tests and glasses.

At Clinical Partners, we pride ourselves in being one of the country’s leading mental health services, specializing in assessing and treating neurodivergent issues, whilst offering a wide range of other services.  At the core of our company culture, we look to drive operational excellence, using cross-departmental collaboration to provide an elite patient experience, and ultimately better mental health. 

• Bachelor’s degree (or equivalent) in information technology or computer science 
• Professional certification
• Five or more years of experience in IT Support, within a helpdesk environment
• Hands-on experience in supporting and managing support of SaaS solutions
• Expertise in implementing, configuring, testing and documenting IT solutions
• SaaS Solutions
• Basic Networking
• Understanding of IT Service Management ( ITSM) and ITIL support frameworks

To be considered for this exciting opportunity, please simply submit your CV.
If you’d like to discuss this role in more detail with the hiring manager or wish to have a copy of the full job description and person specification, please email and this will be arranged.
We’re proactively recruiting to this role which may result in the advert being closed early. All CVs received at that point will be considered.

Clinical Partners is committed to safeguarding and promoting the welfare of children, young people and adults, and expect all workers to share this commitment and these values. We ensure that all our recruitment and selection practices reflect this commitment and are in line with our Safeguarding Policy. Successful candidates will be offered employment subject to Disclosure and Barring Service checks along with other relevant pre-employment checks.

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